SHIPPING & RETURNS
We always aim to dispatch within 24 hours. This may not be possible during busy periods. Our standard shipping aims to deliver your parcel within 3-5 working days, and our express shipping within 1-2 working days once your order has been processed and you have received your shipping notification. We use Royal Mail and our courier service, APC for all deliveries. The amount we ask you to pay is totally dependent upon the weight and size of your item and is calculated as you enter the checkout process.
This option is available for all orders over £75 and this will be applied automatically at checkout. (UK mainland only excluding the Highlands, Islands and Northern Ireland)
Free local delivery is also available an all orders over £10 if you live within the postcode areas of CT7-CT12. Simply select the option 'Thanet' from the drop down menu at checkout. If you select this option and you do not live within the above area, an invoice for the correct shipping amount will be sent. You will have 7 days to pay the correct postage before your order will be cancelled and refunded.
INCOMPLETE OR WRONG ADDRESS
Please ensure you check your address once your order has been dispatched. We are not able to amend your delivery address and you will be responsible for deliveries to incorrect or incomplete addresses. An admin fee of £3.95 or the cost of your postage will be payable due to an incorrect or incomplete address supplied at the time of ordering. A payment request will be sent for parcels that are to be reposted which will need to be paid before a parcel is re-sent. If you choose not to have your order reposted we will deduct the postage cost from your order when we process your refund.
All delivery services are experiencing turbulence and at times delivery is taking a little longer than expected due to COVID. These delays are beyond our control and we appreciate your patience. If you need a parcel for a specific date, please get in touch with us and we will do our best to advise which delivery service will suit your requirements.
Upon receipt, we ask that you contact us immediately so that we can arrange the returns process for you.
Please note that you have 7 days to do this. If the packaging is damaged when you receive your goods, please keep it as we may need it if the postal service requests evidence of damage.
WRONG GOODS RECEIVED
Whilst we take the utmost care in packaging your goods, there are occasions where we may accidentally send out the wrong item. If this happens we ask that you contact us immediately so that we can arrange the returns process for you.
Please note that you have 14 days to do this.
CHANGED YOUR MIND
We understand your needs may change so if you are not happy with your original purchase, we are happy to refund you in full. The items must be unopened, unused, and in the original packaging.
Once we have received your returned purchase, we will refund the price of your purchase to the original card details provided. Please note that we are unable to reimburse the cost of postage if the item is being returned because you have changed your mind about it.
This return policy is in addition to your legal rights and does not affect your statutory rights in any way.