FREQUENTLY ASKED QUESTIONS
How to I place an order?
Explore our products at www.sensoryplayground.co.uk, select the products that you need and add to your basket. when you check out, simply log in to your account and follow the checkout steps. If you are a new customer you will need to set up an account at this stage and follow the instructions.
What regions do you ship to?
We ship to all of the UK and Southern Ireland. If you live in the Channel Islands, Scottish Highlands or Northern or Southern Ireland (surcharge will apply), please contact us before placing your order to enquire about shipping costs. Postage is calculated automatically by region, value and estimated weight of the package.
How long will my order take to arrive?
We aim to dispatch all orders within 1 business day of an order being placed, orders made over a weekend or bank holiday will usually be dispatched the following working day. We use both Royal Mail and APC for deliveries and this will depend on the size of the order. Delivery normally takes between 2-3 business days from dispatch. Please be advised there may be delays out of our control such as adverse weather conditions, any delays will be notified when applicable.
Should your order not arrive, please contact us and a full refund or a replacement will be offered once 15 days has elapsed.
What happens if my order is damaged or broken?
Upon receipt, we ask that you contact us immediately so that we can arrange the returns process for you.
Please note that you have 7 days to do this.
If the packaging is damaged when you receive your goods, please keep it as we may need it if the postal service requests evidence of damage.
What happens if I received the wrong order?
Whilst we take the upmost care in packaging your goods, there are occasions where we may accidentally send out the wrong item.
It doesn't happen very often but when it does we ask you to contact us immediately so that we can arrange the returns process for you.
Please note that you have 14 days to do this.
Can I request a specific product in the mystery box?
If you require a specific item then please mention it in the info box at the time of ordering. We will always do our best to include a preferred item if available.